ASSIST User Satisfaction Survey
Spring 2005
ASSIST Campus Managers

In our ongoing effort to provide the most helpful transfer planning tool possible, we would like your input regarding ASSIST software and services. Please help us by completing the following survey.

Thank you for your time and assistance in helping us improve ASSIST.

 

I am an ASSIST Manager at a:

UC campus
CSU campus
Community College campus

Which ASSIST-related products/services do you use? (check all that apply)

ASSIST
Curriculum Update System
Articulation Maintenance System
Maintenance Reports
OSCAR
ASSIST Information Center

I have been involved with ASSIST for years.

 

How satisfied are you with ASSIST products?

Dissatisfied Satisfied
1   2   3   4   5

Comments:


How satisfied are you with ASSIST Coordination Site services?

Dissatisfied Satisfied
1   2   3   4   5

Comments:

 

How often are you in contact with staff at the ASSIST Coordination Site?

Daily
Weekly
Monthly
At conferences only
Other/Comment:

 

How responsive is the staff at the ASSIST Coordination Site to your questions or issues?

Not Responsive Very Responsive
1   2   3   4   5

Comments:

 

In which ASSIST-related activities have you participated? (select all that apply)

ASSIST conferences
In-person training sessions
Telephone training sessions
Teleconferences
ASSIST presentations at CIAC
ASSIST presentations at UC/CSU counselor conferences

Comments:

 

Does the ASSIST Coordination Site communicate well with users?

Not Effective Very Effective
1   2   3   4   5

Comments:

 

How do you get information about ASSIST? (select all that apply)

E-mail
Telephone
ASSIST Transfer Channel Newsletter
ASSIST Information Center
When I see the ACS staff in person

 

How can ASSIST better communicate with users?

 

Do you forward information about ASSIST to others on your campus?

Yes No

If Yes, to whom?

Faculty
Transfer Center
Evaluators
Counselors/Advisors
Other (please specify):

 

How responsive is the ASSIST Coordination Site to requests for additions/changes to the available data?


Not Responsive Very Responsive
1   2   3   4   5

Comments:

 

How responsive is the ASSIST Coordination Site to requests for additions/changes to the ASSIST software?

Not Responsive Very Responsive
1   2   3   4   5

Comments:

 

Any additional comments about ASSIST services?

Comments:

 

ASSIST Information Center

Why do you access the ASSIST Information Center? (select all that apply)

To access ASSIST services (Curriculum Update System, OSCAR, Maintenance Reports, Course Additions and Changes form)
Use online training
Check the calendar of activities
View ASSIST Board of Directors activities
Access Database Summaries
View ASSIST publications/policies information
View Web site activity reports
Other (please specify):

 

Is there any additional information you would like to see on the ASSIST Information Center?

 

ASSIST

If you have not already done so, please provide us with feedback regarding ASSIST services by filling out our survey now. A link to the survey is included in the ASSIST sidebars.

 

Curriculum Update System

How easy is it to use the Curriculum Update System to communicate your curriculum changes each year?

 

Easy Difficult
1   2   3   4   5

Comments:

 

Have you used the help pages for additional information?

Yes No

If Yes, did you find the information useful?

Not Useful Very Useful
1   2   3   4   5

Comments:

 

Have you been through Curriculum Update System training with ACS staff?

Yes No

If Yes, how helpful was the training?

Not helpful Very helpful
1   2   3   4   5

Comments:

 

Have you used the online training tutorial for the Curriculum Update System?

Yes No

If Yes, was the tutorial helpful?

Not helpful Very helpful
1   2   3   4   5

Comments:

 

How well do the deadlines for curricular changes mesh with the curriculum process on your campus?
(April/fall, September/winter, October/spring, February/summer)

 

Not Well Very Well
1   2   3   4   5

Comments:

 

Do you use the Course Additions and Changes form?

Yes No

If Yes, is the form clear?

Not Clear Very Clear
1   2   3   4   5

Comments:

 

Do you believe that ASSIST accurately reflects your course data and the history of its changes?

Yes No

If No, please specify:

 

Do you use the ASSIST Maintenance Reports Web site to view curriculum information for your own campus or other other community colleges/universities?

Yes No

If Yes, how useful are these reports?

Not useful Very useful
1   2   3   4   5

Comments:

 

How would you like to see the Curriculum Update System improved?

 

OSCAR (community college managers only)

How easy is it to use OSCAR to enter your course outlines for IGETC/CSU GE/Breadth/American Ideals/UC TCA review?

 

DifficultVery Easy
1   2   3   4   5

Comments:

 

Has OSCAR helped facilitate the UC TCA, IGETC, CSU GE/Breadth and American Ideals review processes?

Yes No

Comments:

 

Have you participated in OSCAR training with the ACS staff?

Yes No

If Yes, how helpful was the training?

Not Helpful Very Helpful
1   2   3   4   5

Comments:

 

Have you used the OSCAR online Tutorial?

Yes No

If Yes, how helpful was the tutorial?

Not Helpful Very Helpful
1   2   3   4   5

Comments:

 

How would you like to see OSCAR improved?

 

Articulation Maintenance System (for UC and CSU managers only)

How easy is it to maintain your articulation in the ASSIST Articulation Maintenance System?

 

Not Easy Very Easy
1   2   3   4   5

Comments:

 

How responsive is the ASSIST Coordination Site in fixing problems with the Articulation Maintenance System?

 

Not ResponsiveVery Responsive
1   2   3   4   5

Comments:

 

How responsive is the ASSIST Coordination Site to requests to add features to the Articulation Maintenance System that would make your work easier?

 

Not ResponsiveVery Responsive
1   2   3   4   5

Comments:

 

What features would you like to see added to the Articulation Maintenance System to make articulation maintenance easier?

 

Have you been through Articulation Maintenance System training with the ACS staff?

Yes No

If Yes, how useful was the training?

Not Useful Very Useful
1   2   3   4   5

Comments:

 

Have you used the Articulation Maintenance System online Help?

Yes No

If yes, how useful was the Help?

Not Useful Very Useful
1   2   3   4   5

Comments:

 

Do you follow the Model Articulation Format guidelines when formatting articulation in ASSIST?

Yes No

Comments:

 

Do you maintain articulation data in other systems at your campus?

Degree Audit
Another articulation program
Other (please specify):

 

If you maintain articulation data in another system, do you use data extracts from ASSIST to help maintain the data?

Yes No

If yes, how well do the extracts help in the maintenance?

Not Helpful Very Helpful
1   2   3   4   5

Comments:

 

Do you use ASSIST Maintenance reports to help with your articulation work?

Yes No

If yes, which reports do you use (check all that apply)

Course Versions
Active Courses
Course Changes
Prefixes and Departments
Artic by Major
Artic by Department
Artic for GE/Breadth
All Instances
Orphaned Courses
Terminated
List of Majors
Data Summaries

Comments:

 

Are there additional reports you’d like to see?

 

Are there any additional services the ASSIST Coordination Site could provide to help with your articulation work?